To return an item, please contact our Customer Support Team by e-mail support@horsepal.com and subject “Horsepal Return”.

Products may be returned within thirty (30) days of pruchase. Items should be returned unused and in good condition to our address (see below).

A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. 

Shipping costs are refunded on damaged or defective products only. 

RETURN INSTRUCTIONS
Please follow the instructions below when packing and sending your product for return. It’s important to note that these instructions must be followed in order for us to properly process your return.

– Send the item in its original packaging.
– Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
– It is recommended to use a secure shipping method such as Insured Mail or UPS to send the item so that you have tracking for the package. Horsepal is not responsible for items lost in transit and a return can not be processed until the item is received.
All returns should be sent to the following address:

Horsepal LTD

Unit 23, RDC,

DKIT, Dundalk, Ireland, A91 K584